Orders ship within 5-10 business days. In the event that the item(s) you purchased is preordered or backordered, please allow up to two (2) weeks for your order to ship. We cannot be held accountable for unforeseen weather conditions that delay delivery time.
All online purchases are shipped for $8 to The United States. Please email us regarding expedited shipping at firstname.lastname@example.org.
All international orders are shipped via USPS Air Mail for $15 per shipment. Please allow 2-3 weeks for shipping.
In the event of a flash sale or holiday, please allow up to 3-4 weeks for shipping.
RETURNS AND EXCHANGES:
ALL SALE ITEMS ARE FINAL
If you are not completely satisfied with your selection, we will accept full priced exchanges and/ or refunds by mail within 10 days from the date of receiving the item.
Any damages or repairs will be accepted within 90 days of date of purchase and will be repaired or replaced free of charge. The customer needs to pay for shipping back to Jennifer Elizabeth.
If returned after 90 days there is a $25 fee for repairs.
ALL RETURNED JEWELRY NEEDS TO BE SAFELY SECURE AND PACKAGED IN A BOX. WE WILL NOT ACCEPT: LOOSE JEWELRY, ENVELOPES, BUBBLE ENVELOPES, ETC. DO NOT SHIP PRODUCT IN AN ENVELOPE.
Please fill out the return card that came with your package with your order number and desired outcome i.e refund, exchange, repair.
Please send your returns or exchanges to:
156 E 2nd Street
New York, NY 10009
Returns and exchanges are subject to shipping charges.
PAYMENT AND CONFIRMATION:
Jennifer Elizabeth accepts all major credit cards. Once your order has been placed you will receive a confirmation email to show you we are processing the order. Once the order ships, you will receive an email with a tracking number. Please allow 1-2 weeks for processing and delivery. For made to order items or items purchased during a flash sale, please allow 3-4 weeks for processing and delivery.